Archived: 1st Homecare Kings Langley

1st Homecare Kings Langley is a domiciliary care agency providing care and support to people ln their own homes. The service provides support to older people and younger adults living with conditions including dementia, physical disabilities, or sensory impairments. At the time of our inspection there were 43 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People felt safe and protected from avoidable harm because care workers knew how to identify and report any concerns relating to the risk of abuse. Risks to people’s health, safety and well-being were assessed and measures developed to remove or reduce the risks. People were supported by care workers who had been safely recruited.

People’s medicines were managed safely. Care workers received appropriate training and had their competency assessed to help ensure they were sufficiently skilled and knowledgeable to safely administer medicines. Care workers received training in infection control practices, and personal protective equipment was provided for them. The management team took appropriate action following any incidents and learning was shared with care workers.

Before care delivery started assessments were completed to make sure people’s needs could be met by 1st Homecare Kings Langley. Care workers and the management team knew people well and were able to promptly identify when people’s needs changed, and they sought professional advice appropriately. People were supported to have maximum choice and control of their lives and care workers supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives praised the kind and caring nature of the care workers. People received consistent care from a small team of care workers whom they became comfortable with. People knew about their care plans and could decide what care and support they needed. People told us they would be confident to raise any concerns with the management team. Everyone we spoke with during this inspection was satisfied with the care and support they received.

The management team was committed to providing a high standard of care to the people they supported as well as care workers. People, their relatives and care workers spoke highly of the management team and told us they were always available to provide support.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

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Rating at last inspection and update

The last rating for the service under the previous provider was Good, published on 11 November 2018.

Why we inspected

This was a planned inspection based on change of provider’s registration with CQC.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.