We carried out a review of the data available to us about Rainbow Direct Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Rainbow Direct Care, you can give feedback on this service.
Rainbow Direct Care is a domiciliary care service. It is registered to provide personal care to people living in their own homes in the community. At the time of the inspection there were 19 people receiving personal care and support.
People’s experience of using this service and what we found There were systems and processes in place to safeguard people from potential harm. All the people we spoke with told us they felt safe when receiving care. Staff completed training about safeguarding people from harm and knew how to report abuse. Risks to people’s safety were assessed and strategies were put in place to reduce the risks.
There were sufficient numbers of staff to meet people's needs safely. We saw on the staff rotas that staff had sufficient travel time between care calls. They were supported by regular staff who knew them and their needs well, which promoted continuity of care. The provider had followed their recruitment practices to ensure people employed were suitable to work at the service and support people.
Where the provider took on the responsibility, people's medicines were safely managed. Systems were in place to control and prevent the spread of infection.
People’s needs, and choices were fully assessed before they received a care package. Staff received an induction and ongoing training that enabled them to have the skills and knowledge to provide effective care.
Where the provider took on the responsibility, people were supported to eat and drink enough to meet their dietary needs. People were supported to live healthier lives and staff helped them to access healthcare services when required. We saw that the service worked closely with healthcare professionals to ensure good outcomes for people.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were kind and caring and provided people with warm, person-centred care. Staff understood people’s individual care needs and preferences and used this knowledge to provide people with good quality care.
People and their families were fully involved in the care planning and reviews of their care. The provider had a complaints procedure which was accessible to people using the service. This was used effectively when complaints were received.
The service had good governance systems in place to ensure all aspects of the service and people’s care were continuously assessed and monitored. A range of audits were in place to monitor the quality and safety of service provision. Lessons were learned when things went wrong, and the provider was committed to the continuous improvement of the service.
The service was well-managed and well-led. Everyone we spoke with knew who the registered manager was and said they saw them regularly. They told us they were approachable and always available to talk.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
This service was registered with CQC on 11 September 2019 and this is the first inspection.
Why we inspected:
This was a planned inspection following registration.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.