Updated 16 October 2024
Date of the remote assessment was Friday 22 November 2024 and on-site inspection activity took place on Tuesday 26 November 2024. The assessment was to follow up on findings of our earlier inspection conducted on 10 November 2022 where we found improvements were required in the management and monitoring of medicines. The practice was fully supportive of the assessment, which examined those risks. No breaches of regulations were identified.
Updated 16 October 2024
We reviewed feedback received from people sent directly to the Care Quality Commission, the national GP patient survey and Friends and Family data. Whilst some people reported difficulties contacting the practice over the telephone, their overall experience with the service was positive. People told us they felt listened to and were complementary regarding the service received. They praised staff for involving them in choices and decisions about their care and treatment and explaining next steps following their assessments. They had confidence and trust in the health professionals and commented on the polite and conscientious nature of the wider practice staff members.