We carried out a review of the data available to us about Willow Park Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Willow Park Care Home, you can give feedback on this service.
Willow Park is a nursing home providing accommodation for persons who require nursing or personal care for up to 64 people. The service provides support to people who have physical health needs and conditions such as Dementia. At the time of our inspection there were 57 people using the service.
The home is set out across 3 floors, each of which has adapted facilities. Each bedroom has an en-suite facility. One floor specialised in providing care to people living with dementia and another floor supported people with complex care needs. There were communal areas, dining rooms, a bar, hair salon and an area acting as a library.
People’s experience of using this service and what we found
People and relatives spoke positively about the care received from the staff team and the manager.
People were protected from the risk of abuse by staff who were trained and knowledgeable about safeguarding. People’s risks were appropriately assessed, and the provider sought advice from relevant professionals where appropriate.
Sufficient numbers of staff were available to meet people’s needs. One person said, “There’s plenty of staff here to cover any eventuality.” The provider appropriately supported staff through induction, training and supervision. The manager was seeking additional training to the mandatory training provided to develop staff’s knowledge around infection, prevention and control and Dementia. The provider followed safe recruitment practices.
People's medicines were not always managed in safe way. Governance oversight and record keeping concerns meant people were at risk of not having their medicines managed in a safe way. The provider addressed the record keeping concerns during the inspection process. We found no evidence of harm to people.
We have made a recommendation the provider embeds the current quality assurance processes in practice to ensure the safe management of medicines.
People’s care plans were mostly reflective and person-centred. The provider was transitioning to electronic care planning and actively reviewing people’s needs to identify shortfalls.
People were supported by staff who were caring and respected their dignity. Staff sought consent from people when offering care. People were encouraged to express their views and be involved in decisions about their care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and relatives spoke positively about person-centred activities within the service. We saw evidence of feedback surveys conducted by the activities staff to ensure people were not at risk of social isolation.
People and staff spoke positively about the culture of the service and the manager. The management team were new to the service and were working proactively and promptly to drive service improvement, including embedding quality assurance processes and improve record keeping.
We have made a recommendation the provider continues to embed governance oversight around record keeping.
The provider used a variety of channels such as surveys, meetings, complaints and compliments to learn lessons and encourage improvement.
We found the service worked effectively with other health and social care professional and feedback from other professionals was positive.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service under the previous provider was Good, published on 27 February 2018.
Why we inspected
This inspection was prompted by a review of the information we held about this service and to inspect the service under the new provider.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Willow Park Care Home on our website at www.cqc.org.uk
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.