Hornchurch Healthcare

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

We carried out an announced assessment of one quality statement, Equity of Access, under the key question Responsive at Hornchurch Healthcare on the 9 February 2024. Responsive assessments are remote focused reviews to help us understand what practices are doing to try to meet patient demand and the current experience of people who use these services and of providers. The responsive key question is still rated as good. The service remains rated as good overall. We recognise the great and often innovative work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know colleagues are doing this while demand for general practice remains exceptionally high, with more appointments being provided than ever. In this challenging context, access to general practice remains a concern for people. These assessments of the quality statement Equity in Access in the responsive key question includes looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement. People can access services when they need to, without physical or digital barriers, including out of normal hours and in an emergency. People are given support to overcome barriers to ensure equal access. The practice understood the challenges to patient access and responded to patient needs.

People's experience of this service

The GP patient survey data regarding access showed a significant positive variation regarding access to the practice by phone and a trending towards positive variation regarding the overall experience of making an appointment. The remaining 2 indicators were considered comparable to the England average; however they were both had higher percentages. CQC received positive feedback from 327 patients via Give Feedback on Care at the point of the practice last inspection in May 2022. The practice had reviewed and responded to the GP patient survey data including identifying trends over time and had taken action to improve.