We carried out a review of the data available to us about Leicester on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Leicester, you can give feedback on this service.
Leicester is a domiciliary care service. The service provides care and support to people living in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection there were two people using the service.
People’s experience of using this service and what we found
People’s safety was promoted. People felt safe with the staff and the care and support they received. Potential risks to people's safety had been assessed, managed and reviewed regularly.
People were supported by staff to take their medicines and to have a healthy and balanced diet where this was included in their package of care. People had access to health care services when needed and partnership working enabled effective outcomes for people.
Staff recruitment processes were followed. There were enough staff to support people. Systems were in place to ensure staff were fully trained to meet people’s needs and protect them from avoidable harm. Staff had completed safeguarding training, recognised the signs of abuse and knew how to report concerns of potential abuse or poor practice.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People’s consent was gained by staff before care was provided. Decisions made about how people wished to be cared for were recorded in their care plans.
People received person centred care. People and their relatives were involved in the development of their care plans. These were personalised, reviewed and updated as people’s needs and wishes changed. People were supported by the same reliable, kind and caring staff who they trusted. This promoted consistency and continuity of care. Staff promoted people’s independence and respected their rights, privacy and dignity. Staff knew people well and respected their lifestyle choices, cultural diversity and what was important to them.
The registered manager and provider were aware of their responsibilities in meeting their legal obligations. The registered manager kept their knowledge up to date and had maintained their professional registration. They had developed links with the local authority and worked in partnership with health and social care professionals.
Systems were in place to monitor and improve the quality and safety of the service provided. The quality of care people received was monitored. People’s views about the service were sought regularly. Staff were supported, supervised and their training was kept up to date to provide safe care. Everyone we spoke with told us the registered manager was approachable and they were confident concerns would be addressed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 17 October 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.