23 June 2021
During a routine inspection
Brighter Living Care Limited provides care and support to people living in a 'supported living' setting so that they can live in their own homes as independently as possible. At the time of our inspection the service was supporting two people who received personal care and support in two 'supported living' settings.
The supported living settings included a single occupancy bungalow and a shared house with communal bathing, dining and socialising facilities.
People’s experience of using this service and what we found
People were supported by staff who had the skills and knowledge to meet their needs. Risks to people were thoroughly assessed and people were protected from harm and abuse and the risk of getting an infection.
The registered manager ensured enough staff were deployed to provide safe, personalised care for people. Staff were skilled and had completed appropriate training to meet the needs of the people they supported.
People had trusting relationships with caring, compassionate staff who advocated for them and promoted their dignity and independence.
People were supported to be involved with planning their care and support. Where people were not able to make decisions about their support staff worked with professionals, family members and legally appointed representatives to provide individualised support.
The registered manager maintained a detailed oversight of service delivery. They promoted a positive culture at the service and strove to make continual improvements.
Staff worked collaboratively with professionals from health and social care to ensure people’s health and wellbeing needs were met.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that maximise control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent. Staff understood how to communicate with people effectively to ascertain and respect their wishes. People were protected from abuse and discrimination. People were supported to maintain important relationships, to access their local community and supported to prevent becoming socially isolated.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 5 December 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on our approach to inspecting newly registered services.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.