Sunhaven

Sunhaven is a housing with care facility. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. Sunhaven has 36 apartments where people live. At the time of our visit 19 people living in the apartments received care calls to support them with personal care. Others lived independently and did not require support.

People’s experience of using this service and what we found

Arrangements for managing infection control were in place but some improvement was needed to ensure this was managed safely consistently. People had risk management plans in place to support staff in managing risks associated with people’s care. Sometimes these lacked detail, to ensure potential risks were managed effectively. Staff supported people with their medicines where needed. However, medicine procedures were not always reflective of good practice guidance. People told us they felt safe living at Sunhaven and spoke positively of the staff that supported them. There were sufficient staff to provide the number of care calls people needed and people felt staff were responsive to their needs. Arrangements were in place to ensure staff were recruited safely and to ensure they completed essential training so they could support people in a safe way. Staff knew how to recognise potential abuse and how to respond to this.

People’s needs were assessed prior to them receiving care and support calls, and information in care plans, helped staff to support people in accordance with their needs. However, information in some care plans was not clear to support staff in meeting people’s needs effectively. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People confirmed staff sought their consent before providing support. People were supported with food and drinks during care calls if this had been agreed. A cafeteria within the premises enabled people to access meal deliveries where they could not access this, due to the Covid-19 pandemic.

People said staff were caring. Staff knew people well, so they knew how to provide care and support in ways people preferred. People were supported to access healthcare professionals if needed. Staff understood the importance of respecting people’s privacy, dignity and individuality and aimed to support people to be as independent as possible.

The provider had quality monitoring systems to check people received safe care and support. However, systems failed to provide sufficient oversight of the service to ensure risks were always identified and managed. Records were not always sufficient to demonstrate potential risks would be identified and acted upon.

People were happy living at Sunhaven and knew of the complaints process should they have any concerns about the service. Staff spoke positively of working at the service and of the support they received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 14/10/2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on the registration date of the provider.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.