Everbright Home Care Ltd

Updated 30 December 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because the service is small and we wanted to be sure there would be staff at the office to assist with the inspection.

Inspection activity started on 18 October 2021 and ended on 25 November 2021.

What we did before the inspection

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We contacted the local authority for feedback. We used all this information to plan our inspection.

What we did during our inspection

During the inspection, we spoke with one relative about their experience of the service. We also spoke with the registered manager and three members of staff.

We looked at care records and a selection of other records including quality monitoring policies, recruitment and training records for three staff.

After the inspection

We continued to seek clarification from the provider to validate evidence found.

Updated 30 December 2021

Icare Network Ltd is a domiciliary care agency that provides personal care to people in their own homes. At the time of the inspection one person was using the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

The service did not have any audits in place as advised within their own quality assurance policy. Issues found within the inspection had not been identified within any quality checks or actions plans by the provider.

Relatives told us they felt the service was very good, they had no complaints. Relatives confirmed communication from staff was good.

Staff were positive about the service however they had not received supervision to help support them in their role.

We have made a recommendation to help improve the management of supervision and induction for new staff.

Staff told us they regularly carried out their own testing for COVID-19. The provider had not carried out any routine monitoring in recording testing and there was no oversight to check staff were consistently doing tests on a weekly basis. The registered manager took appropriate action during the inspection to improve records and management of necessary testing.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests the policies and systems in the service supported this practice.

Rating at last inspection

This service was registered with CQC on 3 October 2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on our approach to inspecting newly registered services.

Follow up

We will meet with the provider following this report being published to discuss how they will make changes to ensure they improve their rating to at least good. We will work with the local authority to monitor progress.

We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.