Komplex Care Limited

Komplex Care is a domiciliary care agency providing nursing and personal care to adults and children with a range of support needs in their own homes. At the time of the inspection they were supporting 22 people.

People’s experience of using this service and what we found

People told us they felt safe when being supported by staff. People’s needs and risks were assessed, and staff knew how to manage them. People were supported to take their medicines as prescribed. Staff used the appropriate personal protective equipment (PPE) to ensure people were protected from risk of infection.

Staff had received training to ensure they had the skills and knowledge to meet people’s needs. People were supported to meet their nutritional needs. People’s care plans were updated regularly and reflective of their current needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us staff were kind and caring. People were encouraged to remain as independent as possible and were given choices.

People and their relatives were involved in the planning and reviews of their care. People and relatives knew how to raise concerns. Where complaints had been raised, they had been responded to appropriately and action taken as a result.

The provider had quality assurance systems in place and in some cases, action had been taken as a result to improve the service. The registered manager had identified areas for improvement within the service and these were in the process of being actioned. Staff had regular supervisions and felt supported by their management team.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 10/10/2019 and this is the first inspection

Why we inspected

The inspection was prompted in part due to concerns received about skin integrity, training and care records. A decision was made for us to inspect and examine those risks.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe, effective, caring, responsive and well-led sections of this full report.

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.