We carried out a review of the data available to us about Rye House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Rye House, you can give feedback on this service.
Rye House is a residential care home providing accommodation and personal care to a maximum of 16 people with complex needs. The service had undergone a renovation programme under its new provider, during which time residents were moved out. It had opened its doors again in April 2022. At the time of our inspection there were 4 people using the service.
People’s experience of using this service and what we found
We last inspected the service in December 2021 under its previous name of Roselands Care Home. At that time it was undergoing an extensive renovation and redesign. We did not rate the service, as there were concerns with building regulations and fire safety and the inspection was halted and residents moved out. At this inspection we found the renovations had been completed and building and fire safety regulations had been approved.
Staff had completed training in safeguarding and knew how to recognise and report abuse or neglect. People received their medicines safely. The service had a robust recruitment process to ensure suitable staff were employed. Staff were aware of risks to people's health and wellbeing and knew how to manage them. The home was clean and well maintained and staff followed correct infection control practices.
Staff were appropriately trained and received supervision and support from the management team. People's health and wellbeing were assessed and monitored by staff. Staff liaised effectively with outside health care professionals. People's dietary needs were met.
We received positive feedback about the service from people, relatives and health and social care professionals. We observed staff to be kind and caring during our inspection. Staff knew people well and the service had a positive culture that was person-centred. Activities were planned on an individual basis.
The service was well managed. The registered manager was knowledgeable and enthusiastic about the service. Governance systems were in place to ensure all aspects of the service were reviewed and checked regularly. This helped drive improvement. There were procedures to ensure any accidents, incidents or complaints were fully investigated and people and relatives informed of the outcome.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 11 February 2020 and this is the first inspection.
The last rating for the service under the previous provider was good, published on 4 April 2018.
Why we inspected
This was a planned inspection to provide a rating for the service, based on the date of registration.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
The Hennessey Partnership’s Roselands is a care home registered to provide accommodation and personal care for up to 19 people. At the time of our inspection, there were six people living at the home. The home is currently undergoing major building and renovation work which is due to be completed in March 2022. This will create two separate units on the ground and first floors, with bedrooms, communal areas, kitchens and bathrooms on both units. The first floor refurbishment has been completed and residents have been temporarily moved to the first floor so the ground floor improvements can be completed. Shortly after our site visit, people living at the service were moved out of the premises by the local authority and found alternative accommodation, due primarily to ongoing concerns about fire safety.
People’s experience of using this service and what we found
We received mixed comments from relatives about staffing levels. We found there were insufficient staff to ensure continuity of care to the six people who lived at the service and to evacuate people from the home in the event of an emergency, such as a fire. The provider did not have an appropriate fire strategy in place, in line with fire safety legislation.
The provider carried out recruitment checks to make sure staff were suitable to support and care for vulnerable people. Infection control practices were generally in place and the newly refurbished first floor was clean. Servicing of equipment was up to date.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
The last rating for the service under the previous provider was good, published on 4 April 2018.
Why we inspected
The inspection was prompted in part due to concerns raised about staffing levels and risks posed by the ongoing refurbishment of the home. A decision was made for us to inspect and examine those risks. As the service was under a new provider a decision was made to carry out a comprehensive inspection. However, following our site visit we felt it was appropriate to pause the comprehensive inspection and carry out a targeted inspection looking at some elements of the Safe key question.
CQC have introduced targeted inspections to follow up on Warning Notices or to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
We have found evidence the provider needed to make improvements. Please see the Safe section of this full report.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Roselands Residential Home Limited on our website at www.cqc.org.uk.
Follow up
We will continue to review information we receive about the service and work alongside the provider and local authority to monitor the progress of the renovation works. We will return to inspect the service when the work is completed.