Archived: Human Support Group - Blackpool

Human Support Group - Blackpool is registered to provide personal care to people living in specialist ‘extra care’ housing. The service operates on a shared site with eight separate bungalows. There is a communal garden. At the time of this inspection, there were 8 people using the service.

People’s experience of using this service and what we found

People felt safe and were protected against the risk of abuse. Staffing the service had been a challenge during the COVID-19 pandemic and the provider was working to recruit more staff. Staff were recruited safely. Where people were supported to take their medicines, staff did so safely. The provider had robust infection prevention and control procedures to protect people from cross infection. Accidents and incidents were used as a learning opportunity to improve the safety of the service.

People’s needs were assessed before they received support to ensure they received the support they required. People received care from staff who were trained and competent to carry out their role. Staff provided the support people needed with meals and drinks. The service worked with healthcare services to ensure people received the support they needed to maintain and improve their health. People made decisions about their care and their rights were protected. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by staff who were friendly and caring. People spoke highly of the staff who supported them. Staff respected and promoted people’s privacy, dignity and independence. Staff asked people for their views about their care and respected the decisions they made.

The service was responsive to people’s needs and took account of their preferences. People received person-centred care. The provider had an effective procedure for receiving and responding to complaints about the service. The service could support people to remain at home as they reached the end of life.

The culture of the service was person-centred. The registered manager and staff team were committed to providing people with care that met their needs, however staffing issues had impacted social hours and staff morale. The provider was working to improve this. The registered manager understood their responsibilities under the duty of candour. The provider used feedback and the results of audits to continually improve the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This was the first inspection for the service.

Why we inspected

This service was registered with us on 11 October 2019 and this is the first inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.