We carried out a review of the data available to us about K J Divine Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about K J Divine Care Ltd, you can give feedback on this service.
KJD Care is a domiciliary care agency registered to provide personal care to people in their own homes. At the time of this inspection, three people were receiving assistance with their personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us they were treated with respect and dignity, and their care was personalised. They told us staff listened to them and understood and supported their individual needs, interests and preferences.
Systems were in place to protect people from abuse. These included safeguarding policies and training for staff. Personalised risk assessments helped keep people safe and supported their independence. Appropriate infection control practices were in place.
Staff participated in the regular COVID-19 testing and vaccination programme.
When people needed support with their medicines, this was provided by staff whose competency to administer medicines had been assessed.
The provider ensured that there were enough suitably skilled staff to provide people with the care and support they needed and wanted. People spoke highly about the care and support they received from staff. They told us they received care from regular care staff who were punctual and stayed for the duration of their visit. Appropriate recruitment processes helped ensure only suitable staff were employed to provide care and support to people using the service.
People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There were quality assurance systems in place that monitored the service provided to people. These included obtaining feedback from people about the quality of the service they received. Improvements to the service were made when needed.
People spoke positively about the service provided by the care agency, and told us they felt it was well run, and they would recommend it.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 23/12/2019 and this is the first inspection.
Why we inspected
This was a planned comprehensive inspection to review the key questions, Safe, Effective, Caring, Responsive and Well-led and rate this service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.