About the service Creative Support – Whinn Dale is a service providing support for people in their own homes. service was supporting around 30 people at the time of the inspection.
People using the service lived in a large community of individual flats.
People’s experience of using this service and what we found
People’s relatives spoke positively about their experience of receiving care from this provider. One said: “[My relative] is in very safe hands there, the staff know [my relative’s] every need.” Another said: “There’s nothing to worry about here, [my relative] is in the best place. When we saw it we said we’d love to move in!”
The registered manager carried out regular audits of the service, and these identified where there were any shortfalls so that there was continuous improvement. Most of the staff we spoke with told us the management team were accessible and supportive, although this was not borne out by all staff.
Where incidents had occurred, the provider had made the legally required notifications to CQC.
Medicines were managed safely, with regular reviews of people’s medication taking place, as well as management audits.
The provider took steps to involve people in their care, and we saw evidence of this within people’s care records.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Care took place in accordance with people’s consent, and where people lacked the capacity to consent to their care, appropriate alternative arrangements had been implemented.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us in April 2021 and this is the first inspection.
Why we inspected
This was a planned inspection in line with CQC’s inspection programme.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.