We carried out a review of the data available to us about Always There Domiciliary Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Always There Domiciliary Care Limited, you can give feedback on this service.
Always There Domiciliary Care Limited provides care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
At the time of inspection, the service was providing care to 30 people. However, only 12 people were receiving personal care.
People’s experience of using this service and what we found
People felt safe. Staff had received safeguarding training and knew how to act on any concerns. Risk assessments were in place to help manage the potential risks within people's lives. People received their prescribed medicine by trained staff. Effective infection control processes were in place.
Recruitment procedures were safe. Staff had been recruited following relevant checks being completed. Staff received training to develop their skills and knowledge. They were well supported and worked effectively as a team. There were enough staff available to meet people's needs. People did not experience missed or late visits.
People and their relatives spoke positively about the kind, caring attitude of staff and were satisfied with the care and support they received. Staff treated people with dignity and respect and people's independence was promoted.
People were supported to maintain good health and access health care professionals. Where appropriate, referrals to health care professionals were made and recommendations were followed by staff. Where required, people were supported with their nutritional needs.
Care plans were person centred, detailing how people liked to be supported. People were consulted over their care and support needs and were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service was well led. The registered manager provided clear leadership and was committed to providing high quality care. Staff felt valued and well supported. Systems were in place to monitor the quality and safety of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 11/10/2019 and this is the first inspection.
Why we inspected
This inspection was carried out to check the safety and quality of the care people received.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.