- Dentist
Denchic Dental Spa
Report from 17 June 2024 assessment
Contents
Judgements
Our view of the service
We carried out this on-site announced assessment on 3 July 2024 We found the practice had not met all regulations. Recruitment procedures reflected current legislation. Infection control procedures broadly followed published guidance. Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was, however, a lack of effective leadership, and not all risks associated with undertaking of regulated activities had been suitably identified and mitigated. The practice is in Crouch End in the London borough of Haringey and provides NHS and private dental care and treatment for adults and children. At the time of our assessment, the dental team included the principal dentist, an associate dentist, 3 dental nurses, 1 of whom was on maternity leave, 1 dental hygienist, 1 practice manager who also worked on reception. The practice had 2 treatment rooms. During the assessment we spoke with 2 dentists, 2 dental nurses and the practice manager. The provider was not complying with 1 regulation. Full details of the regulation the provider was not meeting are within the quality statement section of the report. We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
During our assessment, we saw patient feedback from 9 patients. Their responses and additional patient feedback we reviewed provided a positive view of the dental team and care provided by the practice. Two weeks before our visit, we asked the practice to encourage patients to share their views of the service with us. 11 comments were received. 100% of views expressed by patients were positive. Comments included: “The service here is not only professional, but personable and caring...”, “Really friendly, good advice and understanding of nervous patients....” The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken. Staff gathered feedback from patients, the public and external partners and demonstrated a commitment to acting on feedback. Patients commented positively about the standards of cleanliness.