We carried out a review of the data available to us about Caremark (Dover) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Caremark (Dover), you can give feedback on this service.
Caremark (Dover) is a domiciliary care agency which provides care and support to people living in their own homes. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection 11 people were receiving personal care.
People’s experience of using this service and what we found
People and their relatives spoke positively about the support they received. Comments included, “It is great to have dedicated carers” and “They have bent over backwards to accommodate [my loved one’s] needs.”
People were protected from the risks of abuse, discrimination and avoidable harm. People told us they were supported by regular staff who arrived on time and stayed the required time. People were supported by staff who had been recruited safely. Staff understood how to keep people safe and followed detailed guidance when using specialist equipment, such as hoists.
Staff wore personal protective equipment and had access to stock when needed. Staff completed training about infection prevention and control. People were supported to have their medicines safely.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had information about how people preferred to be supported and told us they offered people choices.
People were supported by staff who completed regular training to keep their skills and knowledge up to date. Staff undertook an induction when they began working at the service and met with their line manager for regular supervision.
People’s physical, mental health and emotional needs were assessed before they began using the service. Care plans were written with people and their relatives and gave staff detailed information about the way they preferred to be supported. These were regularly reviewed and updated as required.
People and their relatives told us they did not have any complaints and were confident if they contacted the office any concerns would be addressed.
People, relatives and staff felt the service was well managed. Regular checks and audits were completed to monitor the quality of the service delivered.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 15/10/2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the length of time since the service registered with CQC.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.