The Magnolia Care Home

Updated 20 March 2024

Date of assessment 8 May to 27 June 2024. The assessment was in response to concerns we had received about the quality and safety of people’s care, the cleanliness of the environment, staff training and support, and the culture of the service. We have found 2 breaches of the regulations in relation to safe care and treatment, and good governance. Systems and processes which monitored the quality and safety of people’s care and treatment, and their living environment were not always robust. Some of the shortfalls found had not been identified by the provider. People’s needs were not fully assessed or risk assessed in some key areas to promote safety. People with specific health conditions and known risks had been placed at risk of receiving unsafe care. The provider took action to address the high risk areas with regards to the treatment of specific health conditions, by seeking and responding to guidance and support from external professionals. The environment and equipment was not always clean, with malodours present. Medicine systems did not fully support the monitoring of people’s care and treatment. The provider’s managerial structure was clear in terms of roles and accountability. Audits and reports were undertaken and the outcome escalated, which referred to any improvements required along with the action to be taken to address shortfalls in many areas. Systems of analysis and learning from incidents was in place. Staff spoke positively of the support they received from the management team and told us there were sufficient staff to meet people’s needs. Staff achievement was recognised by the provider. Staff were aware of their role and responsibilities in keeping people safe.

Updated 20 March 2024

People and families we spoke with during the assessment had mixed views about their involvement in determining needs and planning how these were to be met. Some people and their family member said they would like greater involvement in the planning care. People were happy with the cleanliness of the environment, whilst some family members raised concerns regarding cleanliness. Some people and families referred to the décor of the home as looking tired. People and families opinion of staffing numbers and of staffs knowledge to meet people’s needs were mixed. Some family members told us the manager was often not available in person or by telephone. They also spoke of the high turnover of managers at the home. People told us they felt safe as there were always staff on the site and that the home was kept secure. People spoke positively about the kindness of staff.