Archived: Signature at Wimbledon

Signature at Wimbledon is a care home providing personal care to 53 people aged 65 and over at the time of the inspection. The home accommodates up to 79 people in one adapted building.

People’s experience of using this service and what we found

People received their medicines safely, and potential risks to people were managed well. There were enough staff to meet people’s needs. The premises were safely maintained staff understood how to manage infection control. Actions were taken to ensure learning from incidents and accidents were learnt. Safeguarding allegations were effectively reported and investigated.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s food and drink needs were well met, and people were supported to access healthcare professionals where necessary. Staff received appropriate levels of support to enable them to carry out their roles. Improvements had been made to ensure the environment was dementia friendly.

People were supported by caring and compassionate staff. Staff ensured people’s privacy and dignity was respected. Where people had cultural or religious needs, the provider looked to accommodate these.

People and their relatives were involved in the planning of their care. Complaints were effectively investigated and responded to. Where people required support with their end of life wishes this was managed sensitively.

The management team were available to people, relatives and staff. Quality assurance systems supported the service to improve and learn. The provider worked alongside other agencies to support improvements in care delivery.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Requires Improvement (published 08 December 2018). Since this rating was awarded the two providers have become dual registered. Both providers are jointly responsible for service delivery at the location. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.