We carried out a review of the data available to us about ALICELYN HEALTHCARE LTD on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about ALICELYN HEALTHCARE LTD, you can give feedback on this service.
Alicelyn Healthcare Ltd is a domiciliary care agency providing personal care in people’s own homes. At the time of the inspection the service was providing care and support to 10 people.
People’s experience of using this service and what we found
The service was predominantly well run, and people who used the service were very happy with the care and support they received. The provider’s audit systems were quite basic, which meant not all aspects of service delivery were robustly monitored. We have made a recommendation about the provider’s audit systems. Despite the lack of a comprehensive programme of audits being place, the registered manager possessed a good oversight of the service as they were involved in people's care.
People felt safe in the company of staff. People consistently told us staff were kind, arrived on time and they received support from the same core group of staff, which promoted good continuity of care. The service had recruitment processes in place to ensure suitable staff were employed. Staff followed safe infection control practices.
People were supported by staff who were competent and skilled. Staff were trained to administer people’s medicines safely and to identify and report any safeguarding concerns. Staff asked people for their consent before providing them with any care. People who used the service were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care plans were person-centred and people were fully involved in decisions about their care and support. The service regularly reviewed people’s care, but discussions with relevant persons weren’t always captured as part of this process. The registered manager assured CQC action would be taken to address this record keeping issue.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 25 October 2019. This is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.