We carried out a review of the data available to us about 5th Floor Hyde Park on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about 5th Floor Hyde Park, you can give feedback on this service.
5th Floor Hyde Park is the only location for Divan Care Limited, a privately run domiciliary care agency providing care and support to people living in their own homes.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection, one person was receiving support with personal care.
People’s experience of using this service and what we found
People were happy using the service. They received personalised care and support and liked the staff providing this support. Their cultural needs were met and they explained the agency had helped them access other services.
People's care was well planned and the agency undertook regular reviews involving the person to make sure they were happy with their care.
The staff felt well supported and had the training they needed to care for people safely and well.
The registered manager was appropriately qualified and experienced. They had developed systems for monitoring and improving the quality of the service and dealing with adverse events.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 25 February 2020 and this is the first inspection.
Why we inspected
The inspection was conducted based on the date of registration.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.