The Care Quality Commission
  • Doctor
  • Independent doctor

Novello Skin

Overall: Good read more about inspection ratings

Montpellier House, 47 Rodney Road, Cheltenham, GL50 1HX (01242) 230440

Provided and run by:
Novello Skin Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Novello Skin on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Novello Skin, you can give feedback on this service.

05 April 2023

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Novello Skin on 5 April 2023 as part of our inspection programme. This was the first inspection carried out for this provider.

Novello Skin provides consultations and dermatological treatments for a variety of conditions such as benign skin lesions. They provide diagnostic tests and information so patients can make informed choices about potential treatments.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Novello Skin provides a range of non-surgical cosmetic interventions, for example non-surgical facelifts and chemical peels which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

There is a registered manager in place. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
  • There was limited audit activity looking at patient outcomes to ensure they aligned with patient expectations.
  • Policies adopted by the provider did not always reflect the internal structure of the service.

The areas where the provider should make improvements are:

  • Strengthen arrangements to manage medical emergencies.
  • Monitor patient outcomes to ensure they are appropriate and align with expectations.
  • Update policies to reflect the internal structures and processes of the service.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services