We carried out a review of the data available to us about G Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about G Care, you can give feedback on this service.
G Care is a domiciliary care service providing personal care to older and younger adults, including those with physical disabilities and living with dementia. The service was supporting 29 people at the time of our inspection.
Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
The service had been developed with a clear person-centred focus. The provider was dedicated to improving and driving up standards of care. Quality assurance was used effectively to support this; learning was shared amongst staff. This approach inspired staff. Feedback from people and staff was used to inform changes.
People felt their care was safe and reliable. Staff followed infection prevention and control guidance and wore PPE appropriately to protect people against the risk of infection. Staff supported people using positive risk taking, supporting their independence.
People received a consistent standard of effective care from staff who were knowledgeable and skilled at providing care. The provider was committed to staff development. This had a positive impact on the quality of people’s care. One relative told us, “The care is consistent across the staff team, they are all friendly.” Staff worked effectively as a team and with health and social care professionals.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Feedback from people and their relatives on the caring approach from staff was consistently positive. People benefited from this, with staff respecting their wishes and values. People were central to decision-making about their care. One care worker said, “I would absolutely have G Care look after my family.”
People’s care was developed responsively to suit their changing needs. The provider was very aware of the risks linked to people’s social isolation during the COVID-19 pandemic. Staff monitored people’s wellbeing. People’s communication needs were supported, staff used this information to guide their approach.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was registered with us on 31/10/2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on when the service was registered.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.