We carried out a review of the data available to us about At Home Specialists In Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about At Home Specialists In Care, you can give feedback on this service.
At Home Specialists in Care is a domiciliary care agency providing support for people in their own homes. The service was supporting around 50 people at the time of the inspection.
People’s experience of using this service and what we found
People spoke positively about their experience of receiving care from this provider. One person’s relative said: “I could cry with how happy we are with the care [my relative] gets; the staff clearly love her, she’s in the safest hands.” Another described the care staff as “lovely, just lovely.” Without exception everyone praised the company, both the management and care staff, and said they were very happy with their care.
The registered manager carried out regular audits of the service, and these identified where there were any shortfalls so that there was continuous improvement.
Staff we spoke with told us the management team were accessible and supportive; the registered manager told us they worked hard to ensure the culture within the service was positive.
Where incidents had occurred, the provider had made the legally required notifications to CQC.
Medicines were managed safely, with regular reviews of people’s medication taking place, as well as management audits.
The provider took steps to involve people in their care, and we saw evidence of this within people’s care records and reviews. Staff told us they routinely checked people’s preferences when providing care to them.
Care took place in accordance with people’s consent, and where people lacked the capacity to consent to their care, appropriate alternative arrangements had been implemented. We identified some improvements that could be made in relation to recording best interest decisions, which the provider implemented straight away.
People told us they felt safe when receiving care, and said they would feel confident to raise concerns. Where concerns had been raised, the provider had conducted appropriate investigations and, where required, taken improvement action.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us in December 2019 and this is the first inspection.
Why we inspected
This was a planned inspection in line with CQC’s inspection programme.
We undertook this inspection at the same time as CQC inspected a range of urgent and emergency care services in Leeds. To understand the experience of social care providers and people who use social care
services, we asked a range of questions in relation to accessing urgent and emergency care. The responses we received have been used to inform and support system wide feedback.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.