Norfolk and Norwich PET-CT Centre

Updated 19 July 2022

Norfolk and Norwich PET-CT (Positron emission tomography–computed tomography) centre is operated by Alliance Medical Limited (AML) and provides diagnostic imaging services for people 18 years of age and over.

The procedure combines the pictures from a positron emission tomography (PET) scan and a computed tomography (CT) scan. The PET and CT scans are done at the same time with the same machine. The combined scans give more detailed pictures of areas inside the body than either scan gives by itself. A PET-CT scan is a specialist CT scan with an injection of radioactive isotope. The radioactive isotope injection shows up cells that are active either with disease or inflammation and can help the doctors focus on whether you need further investigations such as a biopsy.

Norfolk and Norwich PET-CT centre is based in the grounds of Norfolk and Norwich University Hospital NHS Foundation trust.

The PET-CT centre has a registered manager in post and is registered to provide the following regulated activity:

• Diagnostic and screening procedures

This is the first time we have inspected the service.

The main service provided by the Norfolk and Norwich PET-CT centre was diagnostic and screening procedures.

Updated 19 July 2022

This was the first time we had inspected and rated this service. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment. Managers monitored the effectiveness of the service and made sure staff were competent.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand the process.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff felt respected, supported and valued. The service engaged well with patients to improve services.

Updated 19 July 2022

This was the first time we had inspected and rated this service. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment. Managers monitored the effectiveness of the service and made sure staff were competent.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand the process.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff felt respected, supported and valued. The service engaged well with patients to improve services.