We carried out a review of the data available to us about Real Life Options - Newcastle and Durham on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Real Life Options - Newcastle and Durham, you can give feedback on this service.
Real Life Options Newcastle and Durham is a supported living service. At the time of our inspection there were 26 people using the service. Support was provided in flats, houses and bungalows. Some people shared houses and some lived alone.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People and their relatives spoke positively about the care they received. Care plans were detailed and included risks assessments. Medicines were managed safely. People were safeguarded from abuse. Effective infection prevention and control systems were in place.
Care was personalised and responsive to people's needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff received regular training, supervision and appraisal. Staff worked with external professionals to ensure people received the support they needed.
The registered manager and provider had effective governance systems in place. Feedback was regularly sought and acted on. Lessons were learnt and shared with staff.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture. The service maximised people’s choice and control over their lives and supported them to increase their independence. Care was person-centred, people said staff treated them with dignity and knew them well. The service’s culture was person-centred with additional training in person-centred care and themed supervisions. People were involved in recruitment of staff and the running of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 8 November 2019 and this is the first inspection.
Why we inspected
This inspection was prompted by the length of time the service had been registered.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.