We carried out a review of the data available to us about Nova Care Yorkshire Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Nova Care Yorkshire Ltd, you can give feedback on this service.
Nova Care Yorkshire Ltd is a domiciliary care agency which provides personal care to people in their own homes. At the time of our inspection there were 21 people using the service.
CQC only inspects the service being received by people provided with personal care. We look at care related to personal hygiene, eating and medication. We also consider any wider social care provided.
People’s experience of using this service and what we found
People spoke positively about the care they received from the staff team and the registered manager.
People were protected from the risk of abuse by staff who had completed safeguarding training. People’s risks were appropriately assessed, and staff had clear guidance to manage identified risks. The provider followed safe recruitment practices.
People received the support they needed to manage their medicines safely. One relative said, “They [provider] is really good and when they [person] is running low (with medicines), they send me a message to remind me.” Staff followed infection control practices effectively.
People’s needs were assessed by the registered manager before they started using the service. People’s care plans were person-centred and reflected their individual needs. The provider appropriately supported staff through induction, training and supervision. The provider sought training and support from external companies including universities and ambulance services to develop staff’s knowledge and invited families to attend training specific to their relative’s needs.
People were supported appropriately with their nutritional and hydrational needs. The provider had created easy read documents to send to people to support them with hydration during a recent heatwave. The provider worked collaboratively with healthcare services to maintain good health for people.
Staff sought consent from people when offering care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were encouraged to express their views and be involved in decision making about their care.
The provider had appropriate staffing levels and deployed staff effectively. People were able to maintain the relationships which were important to them to reduce the risk of social isolation. Staff and relatives gave feedback about person-centred activities.
People and staff spoke positively about the culture of the service and the registered manager. The provider had won two awards in their local area for the care they provided. The registered manager and staff understood the responsibilities of their roles. The provider had quality assurance processes in place which helped drive service improvements. The provider appropriately dealt with complaints received.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 12 November 2019 and this is the first inspection.
Why we inspected
This inspection was completed as a registered service that required a first rating.
Follow up
We will continue to monitor information about the service, which will help inform when we next inspect.