Scan Baby Ltd

Updated 18 August 2022

The Hey baby 4D service in Mansfield is operated by Hey Baby 4D Mansfield Limited. The clinic opened in 2019 and provides private non-diagnostic ultrasound services to self-funding women over the age of 18 and more than six weeks pregnant. Private ultrasound scans are separate from NHS standard care pathways. The service offers early pregnancy reassurance scans from six weeks of pregnancy, dating, growth, gender, later reassurance scans and 3D and 4D scans up to 31 weeks of pregnancy.

The clinic specialises in different services such as 2D, 3D, 4D baby scans, early pregnancy scans, gender scans (fetal sexing), growth and well-being scans. The service also provides gender reveal celebrations or new-born photoshoots which are not within the scope of registration. The service had one scan room, a waiting area and a toilet accessible to clients. On the first floor there were storage rooms and a room used as an office and staff room as required. The service was open three days a week, one day in the week and both days at the weekend. The opening times were 10-4 pm Tuesdays and 9-5pm at the weekends. However, the registered manager told us if there was an increased demand for the service, they would make more time available.

The service is registered with CQC to undertake the regulated activity of diagnostic and screening procedures. We have not inspected this service before.

Updated 18 August 2022

This was the first inspection of this service. We rated it as good because:

• The service had enough staff to care for women and keep them safe. Staff had training in key skills, understood how to protect women from abuse, and managed safety well. The service-controlled infection risk well. Staff assessed risks to women, acted on them and kept good care records. The service did not have any safety incidents, although the staff knew how to respond to incidents.

• Staff provided good care and treatment. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of women, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information.

• Staff treated women with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to women, families and carers.

• The service planned care to meet the needs of local women and made it easy for women to give feedback. Women could access the service when they needed it and did not have to wait too long for appointments.

• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of women receiving care. Staff were clear about their roles and accountabilities. The service engaged well with women and the community to plan and manage services and all staff were committed to improving services continually.

Updated 18 August 2022

• The service had enough staff to care for women and keep them safe. Staff had training in key skills, understood how to protect women from abuse, and managed safety well. The service-controlled infection risk well. Staff assessed risks to women, acted on them and kept good care records. The service did not have any safety incidents, although the staff knew how to respond to incidents.

• Staff provided good care and treatment. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of women, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information.

• Staff treated women with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to women, families and carers.

• The service planned care to meet the needs of local women and made it easy for women to give feedback. Women could access the service when they needed it and did not have to wait too long for their appointments.

• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of women receiving care. Staff were clear about their roles and accountabilities. The service engaged well with women and the community to plan and manage services and all staff were committed to improving services.