Heffle Court

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Heffle Court provides nursing care and support to up to 41 people with a range of health and mobility needs, some of whom were living with dementia. At the time of the assessment, 35 people were living at the service. We carried out this assessment between 3 and 23 April 2024. This assessment was carried out to follow up concerns we had received in relation to safeguarding, especially around pressure care and falls management. We looked at 13 quality statements; Learning culture; Safeguarding; Involving people to manage risks; Safe environments; Safe and effective staffing; Assessing needs; Supporting people to live healthier lives; Workforce well-being; Person-centred care; Shared direction and culture; Governance, management and sustainability; Partnerships and communities and Learning, Improvement and innovation. The service was safe and well-led, we did not find evidence of the concerns which triggered this assessment. Some negative feedback was received by a relative, this was fed back and acted upon immediately by the management team. There was a strong learning culture ethos, with lessons learnt and information sharing across the provider group. There were enough staff with the right skill set to safely meet people’s needs. Staff knew people well and delivered care that was kind and person-centred.

People's experience of this service

People told us they felt safe at Heffle Court. Most feedback from people and their relatives was positive. Some concerns were raised regarding the communication about equipment and referrals to external professionals, however this was fed back to the provider who was receptive and took immediate action to address this. People told us staff knew them well and delivered care in a way which was individual and meaningful to them. We received positive feedback about the activities available within the home, and people spoke highly of both staff and the management. People and their relatives were involved in decision making regarding their care, and when people were not able to be involved, staff worked in their best interest to achieve positive outcomes.