We carried out a review of the data available to us about FY Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about FY Care Limited, you can give feedback on this service.
FY Care Limited provides domiciliary services to people who require care and support in their own home at the time of our inspection. The service supported four people at the time of inspection. The office is based in Blackpool town centre. FY Care Limited will be referred to as FY Care within this report.
People’s experience of using this service and what we found
The registered manager developed a highly person-centred, compassionate service, providing additional care at their own cost. They recognised people required considerable input to ensure they were able to meet their needs. Those we spoke with talked about how staff shone in supporting them to maintain their dignity and self-worth. One person said, “They saved my life.” People using the service and their relatives consistently described a registered manager who excelled at helping them make day-to-day decisions. A relative stated, “They are a warrior.” The registered manager fostered a highly inclusive ethos with a genuine desire to celebrate difference and individuality.
Sufficient staff were employed to meet each person’s agreed care package. People were fully informed at the point of access about raising any concerns related to their care. Staff were trained and competency-checked to ensure they managed people’s medicines safely.
People’s requirements were assessed, and a care package agreed with them to meet their needs. Staff assisted each person to eat healthy, nutritious food. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff demonstrated a good awareness of assisting each person within the principles of the Mental Capacity Act. This was underpinned by an extensive training programme.
Care plans were highly detailed and tailored to each person’s specific needs and preferences. People’s social development was placed at the centre of their packages of care. People were provided with information about raising a complaint.
People using the service and their relatives stressed FY Care was a very good service because there was strong, caring leadership. Robust systems were in place to assess service quality and safety and maintain everyone’s safety and welfare. The registered manager told us they were very keen to retain people’s voice in service improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 20/11/2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the service’s registration date. We did not inspect the service before this inspection because the provider only started supporting people within the last few months.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.