We carried out a review of the data available to us about Beeches Homecare Services (Kent) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Beeches Homecare Services (Kent), you can give feedback on this service.
Beeches Homecare Services (Kent) is a domiciliary care service providing personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The service had only started providing a regulated activity to people in July 2020 and were slowly expanding their service. The service was providing personal care to 8 people at the time of the inspection.
People’s experience of using this service and what we found
Staff were not always recruited as safely as they should be. Some safety checks had not been completed before staff started working with people.
Risk to people health and safety where identified. However, guidance on what action to take if the risk occurred was not consistently recorded. Staff did know what action to take.
People said they felt safe with the staff when they received care in their own homes. People told us they were treated kindly and compassionately by the staff.
People were supported to express their views and make decisions about their care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People's needs were assessed and reviewed to ensure care being delivered was up to date and reflective of their needs. People had care plans that provided detailed guidance for staff on the support and care that they needed on a daily basis. Care plans were specific and personalised. People were supported to do things they wanted to do. People consented to their care and were supported by staff who were trained to fulfil their roles effectively. Medicines were managed safety and people received their medicines as prescribed by their doctor.
People were safeguarded from the risk of abuse and received person-centred care that promoted their dignity and independence. When there were any incidents and accidents these were recorded, and steps were taken to prevent any re-occurrence. Staff understood how to prevent infection and wore protective equipment when necessary.
There were sufficient numbers of staff to provide the care people needed. People and their relatives said that staff arrived when they should and stayed the allotted amount of time. They reported that they had not had any missed calls. Staff received the training they needed to look after people in the way that suited them best. Staff received support, guidance and advice from the management team.
Staff communicated effectively with people and with each other to make sure people's needs were met in the way they had chosen. When people were unwell or needed extra support, they were referred to health care professionals and other external agencies.
People told us the service was well managed. Any complaints that were made were managed in the right way and people had been invited to suggest improvements to the service.
People and their relatives gave positive feedback about the service they received. They said the provider was approachable and sorted out any issues they had. Staff and people thought highly of the provider and staff. Staff knew their roles and were able to tell us about the values and the vision of the service. There were adequate quality assurance measures in place.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 21 November 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the length of time since the service registered with us.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.