We carried out a review of the data available to us about St. John's Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about St. John's Home, you can give feedback on this service.
St. John’s Home is registered to provide accommodation for up to 38 older people who require personal care. At the time of the inspection there were 37 people living at the service.
People’s experience of using this service and what we found
Risks associated with people's individual care needs, the premises and the equipment in use were assessed and managed. The provider employed enough staff to safely meet people's care needs. Systems and procedures were in place to ensure people received their medicines safely and as prescribed.
People had their needs assessed prior to receiving care to ensure staff were able to provide relevant care. Staff co-operated with various local social and health care professionals. We saw that referrals for specialist advice were submitted in a timely manner.
People received care and treatment from competent and skilled staff who had the relevant knowledge to meet people's needs. The provider had a system to ensure all staff had regular training to keep them up to date with best practice. Training courses and events were relevant to the needs of the people living at the service and staff ensured they put learning into practice.
People were supported to have maximum choice and control of their lives and staff provided them with care in the least restrictive way possible and acted in their best interests. The policies and systems in the service promoted this practice.
Staff treated people with dignity and respect and maintained their privacy. They were kind and caring, and knew people well. Care records contained clear information covering all aspects of people's individualised care and support. Information about people was written in a respectful and personalised way.
There was a complaints process in place which was managed effectively. The provider had procedures in place to identify and address people's wishes and choices regarding end-of-life care.
People, their relatives and staff were complimentary about the management of the service. The registered manager promoted a positive, transparent and open culture where staff worked well as a team. The provider had effective quality assurance systems in place which were used to drive improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 21/11/2019 and it was its first inspection. The last rating for the service under the previous provider was good, published on 8 May 2018.
Why we inspected
This was the first inspection of the service. We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information, we may inspect sooner.