Background to this inspection
Updated
5 June 2021
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
One inspector carried out this inspection.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own homes.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was announced. We gave a short period of notice of the inspection because we needed to make arrangements to ensure the registered manager was available and to contact people to gather their feedback.
Inspection activity started on 19 April 2021 and ended on 18 May 2021. We visited the office location on 12 May 2021.
What we did before the inspection
We reviewed information we had received about the service since they were registered with us. This information helps support our inspections. We used this information to plan our inspection.
The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
During the inspection
We spoke with one person who used the service. We sought feedback from two relatives via email and received no responses.
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We spoke with three members of staff including the registered manager, the care co-ordinator and the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We sought feedback from two care staff via email and received one response.
We reviewed a range of records. This included two people's care records and three staff recruitment files. A variety of records relating to the management of the service, including policies and procedures were reviewed.
Updated
5 June 2021
About the service
Kareplus Durham is a domiciliary care service providing care and support to people living in their own homes. The service is registered to provide personal care to younger adults, older people, people living with dementia, people living with mental health issues and people living with physical disabilities. Personal care is help with tasks related to personal hygiene and eating. At the time of inspection two people were receiving personal care.
People’s experience of using this service and what we found
People said they received good care and staff were kind and caring. Staff treated people with dignity and promoted their independence. People said they were happy with the care provided.
Risks were identified and managed appropriately. Recruitment procedures were robust. There were enough staff to meet people's needs and people were protected from the risk of abuse. Staff had been trained in infection prevention and control and used personal protective equipment to help keep people safe. Calls were on time and lasted for the correct duration.
Staff had the skills and knowledge to carry out their role effectively. Staff training in relevant areas was up to date. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care records were person-centred and reflected people’s current needs. People were involved in decisions about their care. Staff were aware of people's communication needs and how best to support them. There was an appropriate complaints process in place, although no formal complaints had been received.
People's views and opinions of the service were sought and acted on. People told us the service was well-managed. Effective systems were in place to monitor the quality of care and support provided. We found the management team receptive to feedback and keen to improve and develop the service. The registered manager worked with us in a positive manner and provided all the information we requested.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 25 November 2019 and this is the first inspection.
Why we inspected
This was a planned inspection as the service had not previously been rated.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.