Archived: Care Cover

Care Cover is a domiciliary care agency which provides personal care to people in their own homes.

CQC only inspects the service being received by people provided with personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. There were five people receiving personal care at the time of this inspection.

People’s experience of using this service and what we found

People spoke positively about the care and support they received from the registered manager and staff team. They were protected from the risk of abuse by staff who had completed safeguarding training and knew to report any concerns and allegations. The provider followed safe recruitment practices. The service deployed enough staff to meet people’s needs. Risks associated with people’s care were assessed and guidelines were in place for staff on supporting people to manage the identified risks. People received the support they needed to manage their medicines safely. Staff followed safe infection control practices.

People’s needs were assessed before they started using the service. People’s care plans reflected their individual needs and preferences. People were able to maintain the relationships which were important to them to reduce the risk of social isolation. The provider had a complaints procedure and people expressed confidence that any complaints they raised would be addressed.

Staff sought consent from people when offering care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were supported in their roles through induction, training and staff supervision.

People had access to a range of healthcare services in order to maintain good health. They were supported to maintain a balanced diet, when needed. Staff worked with other agencies to ensure people received effective care.

People and staff spoke positively about the culture of the service. The registered manager and staff understood the responsibilities of their roles. The provider had systems in place to monitor the quality and safety of the service which helped to drive service improvements. The provider sough feedback from people, their relatives, staff and other professionals. This feedback was used to develop the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 4 December 2019 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.