We carried out a review of the data available to us about Westvale Home Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Westvale Home Care Ltd, you can give feedback on this service.
Westvale Home Care Ltd is a domiciliary care service providing personal care to people living in their own homes. At the time of the inspection the service was supporting 11 people with a variety of health needs and some people living with dementia.
People’s experience of using this service and what we found
People told us they felt safe being supported by Westvale Home Care. There were enough staff in place to meet people's needs. People were safeguarded against the risk of abuse and supported by consistent staff who understood their needs well.
The registered manager carried out detailed assessments of people’s needs before support started and staff received appropriate training and supervision for their role. Referrals were made to health and social care professionals appropriately when people’s needs changed.
People’s care plans were reflective of their needs, including the support they needed with their healthcare, medicines, nutrition and personal care. Staff were committed to supporting people to keep their independence and treated people with dignity and respect.
People received personalised and compassionate end of life care. The service was flexible in order to meet people’s needs and any concerns or were responded to promptly. One relative told us, “We discuss what [person] needs and if anything needs to change."
People and their relatives spoke positively about the way the service was managed and staff told us they were well supported. There were effective systems in place to monitor the quality and safety of the service and the management team were committed to continuous improvement in the future.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 25 November 2019 and this is the first inspection.
Why we inspected
This was a planned inspection as the service had not been previously inspected.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.