Background to this inspection
Updated
16 April 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.
This inspection took place on 02 March 2021 and was announced. The inspection was announced prior to us entering the home, so we could ensure that measures were in place to support an inspection and manage any infection control risks.
Updated
16 April 2021
About the service
Boxtree Cottage Residential Home provides accommodation and personal care for up to 14 adults requiring support with their mental health needs. At the time of our inspection there were 12 people living at the service who received support with personal care.
People’s experience of using this service and what we found
People were happy with the care home and the staff that provided their care.
People felt safe living at the home because staff knew what they were doing, they had been trained, and cared for people in the way people wanted. Staff assessed and reduced risks as much as possible. There were enough staff. The provider obtained key recruitment checks before new staff started work.
People received their medicines and staff knew how these should be given. Medicine records were completed accurately and with enough detail. Staff supported people with meals and drinks. They used protective equipment, such as gloves and aprons to prevent the spread of infection. Staff followed advice from health care professionals and made sure they asked people’s consent before caring for them.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People liked the staff that cared for them. Staff were kind and caring, they involved people in their care and made sure people’s privacy was respected.
Staff kept care records up to date and included national guidance if relevant.
The service was well managed by a registered manager with regular input from the provider. The senior staff team were passionate about giving people a high-quality service.
People were asked their view of the service and action was taken to change any areas that they were not happy with.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 20 July 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.