Reed Specialist Recruitment Ltd - Community Care - Manchester

Updated 14 April 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection team consisted of one inspector. Two inspectors also made telephone calls to people and their relatives who were supported by the service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave a short period notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 21 March 2022 and ended on 25 March 2022. We visited the office location on 22 March 2022.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with one person who used the service and four relatives about their experience of the care provided. We spoke with the registered manager, the national development manager and five care workers.

We reviewed a range of records. This included two people’s care records and risk assessments. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including staff induction, training and supervision and policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at quality assurance records and the provider’s improvement plan.

Updated 14 April 2022

About the service

Reed Specialist Recruitment Ltd - Community Care – Manchester is a domiciliary care agency. It was providing personal care and the treatment of disease, disorder or injury to 13 children and adults at the time of the inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do receive personal care, we also consider any wider social care provided.

People’s experience of using this service and what we found

People were safe while being supported by the service. Staff were recruited safely and were aware of how to raise any concerns they had in relation to people’s health, safety and welfare. Safeguarding processes were in place and staff felt confident to report any concerns. Risk assessments captured risks people presented and how to mitigate risk. Infection control was well managed.

Staff received an induction and training to enable them to fulfil their job role. Staff received regular supervision and support from the registered manager. People received a robust assessment to ensure the provider could meet their needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Relatives told us the staff were caring and their relation had formed good relationships with them. People were supported to communicate with their chosen form of communication and people were treated with dignity and respect. Staff built relationships with families.

Care plans highlighted people’s needs and staff told us they were updated when required. Staff could describe how they cared for each person in line with their care plan. Complaints were acknowledged and responded to.

The provider understood their responsibilities under their registration and retained oversight of the service through audit and monitoring. Staff felt supported and could speak with the registered manager with confidence. The provider was continually reviewing the service against their improvement plan which highlighted areas to improve.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

Since the last inspection, the provider has moved their registered premises. The last rating for the service at the previous premises was good (published on 13 April 2019).

Why we inspected

This was a planned inspection based on the date the service was re-registered with us.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.