Archived: Royal Wootton Bassett Office

Royal Wootton Bassett Office is a domiciliary care service that provides personal care to people in their own homes.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People and their relatives were complimentary about the service provided. They received a person-centred service which met their needs. Each person had a detailed, well written care plan which they were involved in developing. People and their relatives knew how to raise a concern if they needed to. They felt they would be listened to, and their concerns would be satisfactorily addressed.

People were supported by a small team of staff, who knew them well. People’s diverse needs were respected and their rights to privacy, dignity and independence were promoted.

Systems were in place to enhance safety and minimise the risk of abuse. Risks people faced had been assessed and measures were taken to mitigate them. There were enough staff to support people safely and staffing capacity was regularly reviewed. People’s medicines were safely administered, and safe infection control practice was being followed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff received a range of training to keep their knowledge and skills up to date. They were well supported both informally and through systems, such as meetings with their supervisor. Staff assisted people to have enough to eat and drink and liaised with health care professionals when needed.

The service benefitted from clear leadership and a strong, caring culture. There were a range of audits which ensured regular monitoring. People, relatives and staff were encouraged to give their views about the service and felt listened to. The management team demonstrated a commitment to provide good quality care and a desire to continually improve.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 13/01/20 and this is the first inspection.

Why we inspected

This was a planned inspection based on our inspection schedule.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.