We carried out a review of the data available to us about Yourlife (Oakham) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Yourlife (Oakham), you can give feedback on this service.
Yourlife Oakham is a retirement village providing extra care housing and personal care up to 58 apartments. The service provides support to people generally aged over 70 with some support needs.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
At the time of our inspection there were 61 people using the service but only one person was receiving personal care support.
People live in their own self-contained apartments in a shared building. There is a communal dining room, lounge, laundry facilities and garden people can access if they wish to.
People’s experience of using this service and what we found
People were safe. Systems were in place to identify and report any safeguarding concerns. Medicines were administered safely and staff received training to do so.
People received person centred care. Staff did not act or make any decisions without consent and involvement of the person.
People were supported by friendly and caring staff. Staff knew people and understood their needs.
People’s information was recorded accurately in detailed care plans which enabled staff to support them effectively.
The service was well-led. The registered manager was approachable and provided an open and honest culture. Systems and processes were in place which allowed the registered manager to develop and maintain oversight of the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 29 November 2019 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.