SpaMedica Wolverhampton

We carried out an inspection of SpaMedica Wolverhampton using our comprehensive methodology on the 6 July 2022. The service had not previously been inspected.

We rated it as good overall because it was good in safe, effective, caring, responsive and well led.

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service-controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment, provided patients with refreshments, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information. Key services were available six days a week.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

However:

• Basic life support training was not up to date for all staff. However, dates were identified for staff to complete them.
• The utility room floor was marked, and oxygen cylinders were rusty in places. However, following the inspection arrangements were made to replace the utility room floor and any rusty cylinders.
• SpaMedica had a speak up guardian in place, however it was acknowledged this was not well publicised within the location.
• Staff opinion on the visibility of the hospital manager was varied.
• There was no specific training for staff in relation to duty of candour.
• There were no arrangements in place for clinical supervision.