We carried out a review of the data available to us about Exceptional Care At Home Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Exceptional Care At Home Ltd, you can give feedback on this service.
Exceptional Care At Home Ltd is a domiciliary care service providing personal care to people living in their own homes. At the time of the inspection, the service was supporting six people with personal care.
Not everyone supported by this type of service receives personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
The provider had quality monitoring processes, but these did not always identify date and typographical errors in records. However, the registered manager assured us that they will improve their processes.
The registered manager was passionate about providing good care to people. There was collaborative working with people, relatives, staff and health professionals so that people received the right support.
People felt safe and well supported by staff and the registered manager. One person said, “I feel safe with [registered manager] because [they] care about what goes on.” Risks to people had been managed well. Medicines were managed safely by trained staff. Staff followed infection prevention and control guidance to reduce the risk of the spread of infections. There were reviews of incidents and accidents, and preventative actions had been taken when needed.
Information in people’s care plans helped staff to provide safe and effective care. Staff were appropriately trained for their roles. They felt supported by the registered manager. When required, staff supported people well to eat and drink.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives said staff were kind, caring and friendly. Staff had good relationships with people they supported, and they said they enjoyed working at the service. People were involved in decisions about their care and support. Staff supported people in a way that promoted their privacy, dignity and independence.
People said their care was planned and provided in a way that met their individual needs. People’s complaints and concerns were dealt with. Where required, appropriate action taken to improve the service. Staff supported people at the end of their lives if this support was required.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
This is the first inspection for this service.
Why we inspected
This was a planned inspection based on the provider’s registration date and our monitoring of the service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information, we may inspect sooner.