The service demonstrated how they were meeting the underpinning principles of Right support, right care, right culture.Right support:
People had maximum choice and control of their lives. There was evidence of positive support, including choice, participation, and inclusion. Their care plans set out individualised goals that had been agreed with them.
Right care:
Care was person-centred and promoted people’s dignity, privacy and human rights. Care plans described how people should be supported so their privacy, dignity and rights were upheld. Staff and shared lives carers spoke knowledgeably about how they ensured people received care that met their diverse needs, including spiritual and cultural differences.
Right culture:
The ethos, values, attitudes and behaviours of leaders and care staff ensured people using services led confident, inclusive and empowered lives. There was an open and inclusive approach to the running of the service.
People lived safely because the service assessed, monitored and managed their safety well. Risks to people had been identified, assessed and reviewed. The assessments provided information about how to support people to ensure risks were reduced but did not limit people’s right to take reasonable risks.
The service had enough staff. The numbers of staff were suitable to support shared lives carers in continuing to care for the people they cared for.
Pre-employment checks had been carried out for staff and shared lives carers before they had originally begun supporting people and checks were renewed. These checks helped to ensure only suitable applicants were offered work with the service or provided shared lives care.
People received their medicines safely, one person received support taking their medicines. They were supported by a shared lives carer who followed systems and processes to administer, record and store medicines safely.
People were protected from the risks associated with poor infection control because the service used effective infection, prevention and control measures to keep people safe, and shared lives carers supported people to follow them.
The service completed a comprehensive assessment of each person’s needs and aspirations. People’s care plans included guidance about meeting these needs.
There was a process in place to report, monitor and learn from accidents and incidents.
There was an effective training system in place. People were supported by shared lives carers and service staff who had received relevant and good quality training in evidence-based practice.
People’s nutritional needs were met. People received support to eat and drink enough to maintain a balanced diet. Shared lives carers supported people to make sure people’s nutrition and hydration needs were met.
People’s health needs were met. Staff from different disciplines worked together to make sure people had co-ordinated care.
People’s choices, including those relevant to protected characteristics due to cultural or religious preferences, were met.
Governance processes were effective and helped to assess, monitor and check the quality of the service provided to people. Audits had been carried out on a range of areas critical to the delivery of care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 2020 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.