The Care Quality Commission
  • Doctor
  • Urgent care service or mobile doctor

Service Administration Office

Overall: Good read more about inspection ratings

Suite Seven, Skyline Plaza, 45 Victoria Avenue, Southend-on-sea, SS2 6BB (01702) 742102

Provided and run by:
Commisceo Primary Care Solutions Limited

Important: This service was previously registered at a different address - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Service Administration Office on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Service Administration Office, you can give feedback on this service.

29 October 2019

During a routine inspection

We carried out an announced comprehensive inspection at The Administration Office as part of our inspection programme. This is the first inspection of this location.

The inspection covered three services provided by The Administration Office: a flu swabbing service in care homes, the special allocation service list and an enhanced access service.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of the services it provides. It is registered with CQC to deliver diagnostic and screening procedures, family planning, maternity and midwifery services, surgical procedures, and treatment of disease, disorder or injury.

The chief operating officer is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Patients we spoke with on the day of the inspection were positive about the service, and staff in the care homes who had used the flu swabbing service commented on the efficiency of the service.

At this inspection we found the following for all three services:

  • The service had effective systems in place to manage risk so that safety incidents were less likely to happen.
  • The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment were delivered in line with evidence-based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients were able to access the service they needed within an appropriate timescale.
  • There was a strong focus on continuous learning and improvement.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care