Wings Care Supported Living & Domiciliary Care Service

Updated 5 August 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was undertaken by one inspector.

Service and service type

This service provides care and support to people living in 13 ‘supported living’ settings, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because we wanted to make sure there would be people at home to speak to us.

What we did before the inspection

We reviewed information we had received about the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all this information to plan our inspection.

During the inspection

We spoke with four people who used the service and two relatives about their experience of the care provided. We spoke to six members of staff including the registered manager, team leader and care staff. We reviewed a range of records. This included three people’s care records and medication records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records. We spoke with one professional who regularly visits the service.

Updated 5 August 2021

About the service

Wings Care Supported Living & Domiciliary Care Service is a supported living service providing personal care to adults aged over 18. The service supports 35 people, with a capacity to support 43. There are a mixture of bungalows, cottages and lodges. One accommodation is shared between three people and the rest are one person tenancies. All the houses are situated in the same road with an on-site office. Each building has their own staff team and team leader. All are staffed 24 hours per day.

People’s experience of using this service and what we found

People were kept safe and protected from harm. There were effective procedures in place to make sure people’s holistic needs were assessed and met. People had good working relationships with staff, and staff knew people well. People were assisted to take their medicines safely and were protected from the risk of spread of infection.

People received high quality care from staff that had received thorough inductions and training. People were supported to reach their goals and move on to more independent types of care if appropriate. People were involved in the planning of their own support and staff made referrals to other agencies to provide joined up care.

People felt that staff cared about them and were treated with dignity and respect. Staff were committed to their roles and wanted to provide a caring service. People told us they got on well with staff, and relatives said staff had made a huge difference in people’s lives. One person said, “I love it here, the staff are amazing."

People were listened to by staff and managers, and their concerns were taken seriously. Staff communicated well with relatives and made sure they were up to date with any changes. One person told us their relative was “really happy there”. People’s care was personalised to them and they were supported to take part in activities that were important to them.

There was a positive and open culture which meant people and their relatives had confidence and trust in the service. Managers provided robust governance and leadership, meaning users of the service benefited from high quality care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

The model of care maximised people’s choice, control and independence. People lived in their own accommodation either in single tenancies or sharing with a maximum of seven other people. People were supported to reach person centred goals and were encouraged to move on to other more independent settings where this was identified. The staff and managers embodied attitudes and behaviours which ensured people using the service led confident, inclusive and empowered lives.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 04/12/2019 and this is the first inspection.

Why we inspected

This was the first inspection for the service.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.