A K Supported Housing Outreach Service

Updated 13 May 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 4 April 2022 and ended on 11 April 2022. We visited the location’s office 6 April 2022.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with one person that used the service. We spoke with 2 staff members and the registered manager. We observed a staff meeting and reviewed a range of records. This included one person's care records and risk assessments. We looked at two staff files in relation to recruitment and staff supervision. We reviewed a variety of records relating to the management of the service, including training records and quality assurance records.

After the inspection

We contacted three professionals who have knowledge of the service.

Updated 13 May 2022

About the service

AK Supportive Housing Outreach is a domiciliary care service, supporting people with mental health support needs in their own home.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of inspection, one person was receiving personal care within the service.

People’s experience of using this service and what we found

One person told us they felt safe at the service. Risk plans were in place specifically to support the person’s well-being and safety. There was enough staff to meet the person’s needs. Medicines were managed safely. Recruitment practices made sure appropriate checks were carried out before staff started working at the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had completed training to perform their roles effectively and felt supported in their roles.

Staff were caring and worked with the person to encourage their independence. Staff respected the person and encouraged them to be involved in activities that interested them.

The person using the service was involved in the care planning process and reviews of their care. A complaints process was in place. There were systems in place to monitor the quality of the service, which included regular audits and feedback from the person using the service and staff.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 28 August 2020).

Why we inspected

We undertook this inspection as part of a random selection of services rated Good and Outstanding.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.