The Care Quality Commission
  • Doctor
  • Independent doctor

Medcentres Plus

Overall: Good read more about inspection ratings

Millstream House, Avon Approach, Salisbury, Wiltshire, SP1 3SL (01722) 342630

Provided and run by:
Medcentres Plus Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Medcentres Plus on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Medcentres Plus, you can give feedback on this service.

05 September to 05 September 2019

During a routine inspection

We carried out an announced comprehensive inspection at Medcentres Plus on 5 September 2019, as part of our inspection programme.

Medcentres Plus is a private GP service based in Salisbury, a city in the county of Wiltshire. The practice offers a range of other services including cosmetic (surgical and non-surgical) treatments, earfold implants and vaccinations.

This practice is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some general exemptions from regulation by CQC which relate to particular types of service and these are set out in of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. At Medcentres Plus, services are provided to patients under arrangements made by a government department with whom the practice user holds a policy (other than a standard health insurance policy. These types of arrangements are exempt by law from CQC regulation). Therefore, at Medcentres Plus, we were only able to inspect the services which are not arranged for patients by a government department.

The Nominated Individual is the Registered Manager. A registered manager is a person who is registered with the Care Quality Commission to manage the practice. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

Seven patients provided written feedback about the practice, via CQC Comments Cards. We did not speak to any patients during our inspection. All cards referenced the high standard of care provided by clinical staff (the majority described care as either 'excellent' or 'outstanding'), as well as the kindness and courtesy offered by reception staff. All patients who provided written feedback said they felt involved in decision-making about the care and treatment they received. They said they felt listened to and supported by staff and had sufficient time during consultations to make an informed decision about the choice of treatment available to them.

Our other key findings were:

  • Patients told us they found it easy to access appointments with a GP or nurse or for a clinical specialism.
  • The service offered out-of-hours appointments if required.
  • The service offered a range of vaccinations for children, adults and travel purposes.
  • The service developed evidence-based treatments such as a minimally invasive procedure for ear reshaping.
  • The service offered a range of healthchecks with a nurse or GP.
  • The service offered a minimally-invasive pre-natal test to screen for chromosomal abnormalities.
  • Patient satisfaction with the standard and quality of services received was high.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Practices and Integrated Care

21 February 2018

During a routine inspection

We carried out an announced comprehensive inspection on 21 February 2018 to ask the service the following key questions; are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the practice was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Medcentres Plus is private GP service based in Salisbury, Wiltshire. The practice offers a range of other services including cosmetic (surgical and non-surgical) treatments, earfold implants and vaccinations.

The Nominated Individual is also known as the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

32 people provided written feedback about the service, by completing CQC comment cards, and we also spoke to two patients during our inspection. Patients told us that care was excellent, and that they felt involved in decision-making about the care and treatment they received. They told us they felt listened to and supported by staff, and had sufficient time during consultations to make an informed decision about the choice of treatments available to them. All of the 32 CQC comment cards we received were highly positive and aligned with these views.

Our key findings were:

  • Patients told us they found it easy to access appointments with a GP or nurse.
  • The practice offered out-of-hours appointments if required.
  • The practice offered a range of vaccinations for children, adults and travel purposes.
  • The practice held a register of its most vulnerable patients which was updated and monitored daily. Appointments were prioritised as appropriate.
  • The practice developed evidence-based treatments such as a minimally invasive procedure for ear reshaping.
  • The practice offered a range of healthchecks with a nurse or GP.
  • The practice offered a minimally-invasive pre-natal test to screen for chromosomal abnormalities.
  • Patient satisfaction with the standard and quality of services received was high.