We carried out a review of the data available to us about Fairlawn First Floor Office on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Fairlawn First Floor Office, you can give feedback on this service.
Fairlawn First Floor Office is the only location for Lets Care All LTD, a privately owned domiciliary care agency providing personal care and support to people in their own homes.
At the time of the inspection, there were two people using the service. Both people received support with personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People using the service were happy with the care and support they received. They told us they liked their care workers and they received personalised care which met their needs. They said care workers were kind, offered them choices and respected them. People's cultural needs were planned for and met.
The staff felt well supported and enjoyed working for the agency. They told us they were offered a range of training and had the information they needed for their roles.
People's needs were assessed and planned for. Care plans included information about preferences and the things people could do for themselves. Risks to their safety and wellbeing were assessed and monitored.
The service was appropriately managed, and people told us they regularly spoke with the owner of the company and registered manager. There were systems for dealing with complaints, safeguarding concerns, accidents and incidents. These systems helped ensure these would be investigated. Although there had not been any such events at the time of the inspection.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 4 December 2019 and this is the first inspection.
Why we inspected
The service was inspected based on the date they were registered with us.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.