Burnaby Street

Updated 17 December 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was conducted by one inspector.

Service and service type

Burnaby Street is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because the service is small and people are often out and we wanted to be sure there would be people at home to speak with us.

What we did before the inspection

We reviewed information we had received about the service on our records. We sought feedback from the local authority and professionals who work with the service. We sought feedback from Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with two people who used the service and two relatives about their experience of the care provided. We spoke with four members of staff including the registered manager, house manager and two support workers.

We reviewed a range of records. This included two people’s care records and medication records. We looked at one staff file in relation to recruitment and the staff supervision and competency records. A variety of records relating to the management of the service, including policies and procedures were reviewed as part of the inspection.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records.

Updated 17 December 2021

About the service

Burnaby Street is a three-bedroom modern house in Rochdale. The service provides accommodation for persons who require nursing or personal care for up to three people with a mental health condition. There were two people accommodated at the home on the day of inspection.

People’s experience of using this service and what we found

People living at the home told us they were happy with the care provided and that staff were nice. Staff knew people well and were enthusiastic about providing person-centred care.

Staff were aware of their responsibilities in safeguarding people from abuse. Risks were well managed and health and safety checks in the home had been carried out. The home was clean and well maintained.

Care records were person centred, reviewed regularly and updated when people's needs changed. People took part in a range of activities both in the home and in the wider community. People were supported to keep in regular contact with their relatives.

There were enough staff to meet people's individual needs and staff received the induction, training and support they needed to carry out their roles.

There were good systems of quality assurance checks and audits. Everyone was positive about the registered manager and the way the service was run. The provider had notified the Care Quality Commission (CQC) of significant events such as safeguarding incidents.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. People were given choice and supported to make decisions about their own care. People were supported to be as independent as possible. People were encouraged to pursue their individual hobbies and interests. People were treated with dignity and respect at all times.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 10 October 2018 and this is the first inspection.

Why we inspected

We undertook this inspection in line with our new monitoring approach and the length of time the service has been registered and was unrated.

We looked at infection prevention and control measures under the safe key question. We look at this in all inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.