We carried out a review of the data available to us about Chandlers Homecare Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Chandlers Homecare Limited, you can give feedback on this service.
Chandlers Homecare is a domiciliary care agency providing personal care to people in their own homes. At the time of our inspection there were 16 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Although actions were taken when incidents occurred, there was room for improvement in how investigations were documented and learning shared.
We have made a recommendation about learning from incidents.
Appropriate recruitment checks were not always carried out.
We have made a recommendation about the recruitment of staff.
There was a lack of systems and processes to ensure oversight and governance of the service and people had not been asked for feedback on the care they received.
There were enough staff to care for people safely. People were supported with their medicines as prescribed. There were practical and effective systems to manage risks from COVID-19. There were systems and processes to safeguard people from the risk of abuse.
The registered manager promoted a caring culture which ensured people received personalised and flexible care. Care plans and risk assessments provided staff with guidance to support people safely and meet their needs. Staff received training to ensure that they had the skills and knowledge to provide people with person-centred care in line with their preferences.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us they were treated with dignity and respect. Staff were caring, kind and considerate. Care plans included people’s goals and what was important to them. They were involved in their care arrangements and able to make decisions about how care was provided.
Staff communicated with people in ways they could understand. People knew how to complain if required. End of life care was provided if needed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 6 December 2019 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We have found evidence that the provider needs to make improvements. Please see the well led section of this full report.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.