We carried out a review of the data available to us about Charlotte James Nursing Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Charlotte James Nursing Home, you can give feedback on this service.
Charlotte James Nursing Home is a residential care home providing personal and nursing care to up to 28 people. The service provides support to older people with complex physical and mental health needs across 2 floors. At the time of our inspection there were 27 people using the service.
People’s experience of using this service and what we found
People were protected from the risk of abuse through effective systems in place and people were supported by enough staff who were safely recruited. People’s risks were assessed, monitored and managed and their medicines were managed safely. There were effective infection prevention and control processes in place and lessons were learnt when things went wrong.
People’s needs and choices were assessed, and they were supported by staff who were trained to meet their needs. People were supported to eat and drink enough to maintain a healthy diet. Staff worked effectively with other health and social care organisations to provide consistent and timely care for people. People were supported to access health care services and live healthier lives and their care and support was provided in a safe, clean and well-maintained environment.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were passionate about ensuring people were treated well and they respected their equality and diversity. People were supported to express their views and be involved in their care and their privacy and dignity was respected and promoted.
People’s care was tailored to their needs and preferences. People’s communication needs were assessed and detailed in their care plan and they were supported to develop and maintain relationships and take part in things of an interest to them. The provider had a complaints process in place to record, respond to and action any complaints. People’s care plans contained details of the care they required in an emergency.
The registered manager created a positive culture to help provide good outcomes for people and they understood their obligation under the duty of candour. Managers and staff were clear about their roles and responsibilities and people, their relatives and staff were involved and a part of the service. The provider had effective systems in place to ensure continuous learning and improvements to people’s care. Staff worked in partnership with others to achieve good outcomes for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk